Isac88 Privacy Policy – Data Protection & Information Security

1Introduction & Scope of This Policy

Isac88 values the privacy of every individual who uses our platform. This Privacy Policy transparently explains how we collect, use, store, disclose and protect your personal information when you access the website isac88.fun, using our official mobile app, or interacting with any services offered by isac88.

By registering an account or continuing to use the isac88 platform, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, you are requested to discontinue use of our platform.

2Information We Collect

Isac88 collects various types of information in order to provide the best, most secure and personalised service to every member. The information we collect can be divided into two main categories:

Information You Provide Directly

• Registration Information: Full name, email address, phone number, date of birth, and the password you created when registering your account.
• Identity Verification (KYC) Information: A copy of your MyKad or passport, a verification selfie, and recent proof of address (utility bill or bank statement) submitted for legal compliance purposes.
• Financial Information: Bank account number, bank name, and related details required for processing deposits and withdrawals.
• Communications: Any messages, complaints or enquiries you send to the isac88 customer support team via live chat, email or Telegram.

Automatically Collected Information

• Device Data: Device type, operating system, phone model, screen resolution, and unique device identifier.
• Network Data: IP address, IP-based geographic location, internet service provider (ISP) name, and connection type.
• Platform Activity Data: Pages visited, games played, total wagering amount, session duration, transaction history, and actions taken within the platform.
• Cookies & Similar Technologies: isac88 uses session cookies and persistent cookies to ensure a seamless user experience, save language preferences and enable auto-login functionality if you choose to enable it.

3Purpose of Information Use

Every piece of information we collect is used for legitimate and transparent purposes. Below is a summary table outlining the primary purposes for which your data is used at isac88:

4Information Sharing with Third Parties

Isac88 does not sell or rent members' personal information to any third party for commercial marketing purposes. However, in certain limited situations, we may share your information with the following parties:

• Payment & Banking Providers: To process your deposits and withdrawals, the necessary transaction information is shared with our partner banks and registered, approved payment service providers.
• Technology Service Providers: Companies that provide the server infrastructure, cloud services and analytics tools required for the operation of the isac88 platform — all subject to strict confidentiality agreements.
• Regulatory Authority: When required by Malaysian law or directives from the relevant authorities, isac88 fully complies with lawful information disclosure requests.
• Game Software Providers: Game providers partnering with isac88 may receive game activity data necessary to ensure game integrity and technical resolution.

5Cookie Policy

The isac88 platform uses cookies and similar tracking technologies to ensure a better and safer user experience. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login, session management, and account security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helps us understand how members interact with the platform — including the most frequently visited pages, time spent, and any technical errors encountered.
• Functional Cookies: Saves user preferences such as language selection, display settings, and auto-login credentials (if enabled).
• Analytics Cookies: Enables isac88 to analyze overall usage patterns for the purpose of continuous platform improvement.

You can manage and delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality or user experience of the isac88 platform.

6Data Security & Protection

Isac88 invests seriously in a comprehensive cybersecurity infrastructure to protect our members' personal and financial information. The technical and organisational security measures we implement include:

• 256-bit SSL Encryption: All communications between your browser and the isac88 servers are encrypted using the latest TLS protocol, ensuring that data cannot be intercepted by unauthorised parties.
• Two-Factor Authentication (2FA): An additional security layer that ensures only the legitimate account owner can log in, even if the password is known by another party.
• Real-Time Monitoring: A sophisticated threat detection system that monitors account activity around the clock to identify and respond to any suspicious activity.
• Internal Access Controls: Access to member personal data at isac88 is restricted to staff who require it to perform their duties, with all access recorded and audited.
• Regular Security Testing: Penetration testing and security audits are conducted on a regular basis by both our internal security team and independent external experts.
• Secure Data Backup: Member data is regularly backed up to secure, protected locations to ensure rapid recovery in the event of any unexpected technical incidents.

7Your Rights as a Data Subject

Under the Personal Data Protection Act (PDPA) 2010 of Malaysia, you have certain rights regarding the personal information we hold. isac88 is committed to respecting and facilitating the exercise of these rights:

• Right of Access: You have the right to obtain a copy of the personal information isac88 holds about you. Access requests may be submitted to our support team.
• Right to Rectification: If you find that your personal information stored at isac88 is inaccurate or outdated, you have the right to request an immediate correction.
• Right to Erasure: You may request the deletion of your personal data under certain circumstances — subject to our legal obligations to retain specific records for a prescribed period.
• Right to Restrict Processing: Under certain circumstances, you have the right to request that we restrict how we process your personal data.
• Right to Object: You have the right to object to the processing of your personal data carried out based on our legitimate interests, including for direct marketing purposes.
• Right to Withdraw Consent: Where data processing is based on your consent, you have the right to withdraw that consent at any time without affecting the validity of processing that has already taken place.

To exercise any of the above rights, please contact the isac88 Data Protection team via our support email. We will process your request within 14 working days from the date of receipt of the completed request.

8Data Retention Period

Isac88 retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations in Malaysia.

• Active Account Data: Retained for the duration that your account remains active and operational on the isac88 platform.
• KYC & Compliance Data: Retained for a minimum of 5 years after account closure in accordance with anti-money laundering (AML) legal requirements.
• Financial Transaction History: Retained for 7 years in accordance with applicable financial reporting and tax requirements.
• Support Communication Logs: Retained for 2 years for reference and dispute resolution purposes.
• Cookie Data: Session cookies are automatically deleted when you close your browser. Persistent cookies are stored for the duration specified in their respective cookie settings.

9Cross-Border Data Transfers

In the course of operating the isac88 platform, some of your personal information may be transferred to and processed in countries outside Malaysia — particularly in connection with the use of cloud server infrastructure and international gaming service providers.

Isac88 ensures that any cross-border data transfers only take place where adequate protections exist, including through data transfer agreements that comply with international standards. We do not transfer your data to countries without equivalent data protection laws unless appropriate additional safeguards are in place.

10Children's Privacy

The isac88 platform is exclusively for individuals who are of age 18 years and above. We do not intentionally collect or process personal information from individuals under the age of 18. If you are a parent or guardian and discover that a child in your care has provided personal information to isac88, please contact us immediately and we will take appropriate action, including deleting the relevant information and closing the account.

11Changes to This Privacy Policy

Isac88 reserves the right to amend, update or revise this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements or platform improvements. Whenever we make material changes, we will:

• Updating the "Last Updated" date shown at the top of this page.
• Displaying a clear notice on the isac88 platform homepage for a period of no less than 14 days.
• Sending notifications to registered members via email or in-app notifications for significant changes.

Continued use of the isac88 platform after any Privacy Policy changes take effect will be considered your acceptance of the updated version. We encourage you to review this page periodically to stay informed about how we protect your information.

12Contact Our Data Protection Officer

Isac88 has appointed a Data Protection Officer (DPO) responsible for ensuring compliance with privacy laws and handling enquiries and complaints relating to the processing of personal data. For any privacy or personal data enquiries, concerns or requests, please contact us through the following channels:

• Data Protection Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the isac88 platform.
• Official Telegram: Follow and connect with isac88's official channels for faster responses.

We are committed to responding to all privacy-related enquiries within 3 working days and resolve formal complaints within 14 working days from the date of receipt.